Description
Bloomsbury Publishing (UK) Access to Justice for the Chinese Consumer: Handling Consumer Disputes in Contemporary China by Ling Zhou
This monograph offers a socio-legal exploration of the local organisation of consumer complaint processing and dispute resolution in the People’s Republic of China – now the second largest consumer market in the world – and how the consumer both ordinary and ‘professional’ experiences the local system. Drawing on detailed analysis of an impressive amount of empirical data this book highlights local Chinese understandings and practice styles of ‘mediation’. By illustrating the processes available for aggrieved consumers at the local level this innovative book provides a unique contribution to comparative consumer law studies in Asia and elsewhere.