Description

This book covers the design of business processes from a broad quantitative modeling perspective. The text presents a multitude of analytical tools that can be used to model, analyze, understand and ultimately, to design business processes. The range of topics in this text include graphical flowcharting tools, deterministic models for cycle time analysis and capacity decisions, analytical queuing methods, as well as the use of Data Envelopment Analysis (DEA) for benchmarking purposes. And a major portion of the book is devoted to simulation modeling using a state of the art discrete-event simulation package.

More Details about BUSINESS PROCESS MODELING, SIMULATION AND DESIGN

General Information  
Author(s)MANUEL LAGUNA
PublisherPEARSON
Edition1
ISBN9788131761359
Pages448
BindingPaperback
LanguageEnglish
Publish YearJanuary 2011