Description
BCS Learning & Development Limited Business-Focused IT and Service Excellence by David Miller
A Revolutionary, New Service Excellence Model That Creates More Accurate Alignment Between Service Providers And Business Customers Is Central To This Radical Re-Think On Service Delivery.It Remains Crucial To The Ongoing Success Of Most Businesses, And David Miller'S New Model Helps Service Providers Gain A Clear Understanding Of The Businesses They Seek To Serve.