Description
Daya Publishing House Business Process Outsourcing Its Prospects And Challenges by Barua, Nayan, Monalisa Choudhury & Aparajeeta Borkakoty
The book deals with the emerging concept of BPO's and KPO's in the service industry. With the advent of the era of competition and gradual opening up of the economy, there is relocation of manufacturing and service all over the world based on cost and people considerations. At this juncture, the concept of outsourcing has come up as a major development with flourishing call centres. The service providers are moving into value creation and enhancement of changing perception of employees as a ground for competitive advantage in the industry with an intention of long term sustainable growth. At the same time knowledge process outsourcing have came to occupy a prominent position with increasing competence in the field. The knowledge services provide new vertical opportunities and global financial institutions are recognizing India's capabilities for high end outsourcing in this area.