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CUSTOMER SERVICE
Books from same Author: LUCAS
Books from same Publisher: McGraw Hill

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Description

This 3rd Edition covers the essential service skills needed to succeed in business today–crucial skills that include: listening techniques, verbal and nonverbal communication, dealing with various customer types, use of technology, and handling a variety of complex customer situations. With insight and tips that provide a thorough overview into the world of customer service leadership, this text provides everything you need to enter the workplace as a knowledgeable and attentive professional.

More Details About CUSTOMER SERVICE
General Information
Author(s)LUCAS
PublisherMcGraw Hill
ISBN9781259025679
BindingPaperback
LanguageEnglish
Publish YearJanuary 2012
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