Description

This 3rd Edition covers the essential service skills needed to succeed in business today–crucial skills that include: listening techniques, verbal and nonverbal communication, dealing with various customer types, use of technology, and handling a variety of complex customer situations. With insight and tips that provide a thorough overview into the world of customer service leadership, this text provides everything you need to enter the workplace as a knowledgeable and attentive professional.

More Details about CUSTOMER SERVICE

General Information  
Author(s)LUCAS
PublisherMcGraw Hill
ISBN9781259025679
BindingPaperback
LanguageEnglish
Publish YearJanuary 2012