Description
Thomson Reuters Commentary On Consumer Protection Act 2019 by Ashok R Patil
The development of new technology in the form of e-commerce and the increasing integration of global markets and supply chains have changed the way consumers interact with the marketplace. This has given rise to new challenges for the consumer, and the existing consumer protection framework falls short in dealing with them. To address these concerns, the Consumer Protection Act, 2019, seeks to lay down a more robust scheme for consumer protection with the introduction of new measures such as the establishment of a general regulator, providing for a product liability regime, encouraging mediation, and developing appropriate regulations to protect and promote the rights of consumers. Commentary on Consumer Protection Act, 2019 provides a comprehensive analysis of the said Act. It covers all facets of consumer law in India from a critical lens, tracing the development of consumer law jurisprudence and policy measures undertaken by the government and highlighting the salient features of the Consumer Protection Act, 2019, and the rules and regulations framed therein.