Description
Bloomsbury Publishing PLC Consumer ADR in Europe by Professor Christopher Hodges Iris Benoehr Naomi Creutzfeldt
This is the first systematic comparative study into how consumer ADR systems (usually ombudsmen and médiateurs) work the differing national architectures within which they operate and how they can be improved. It describes ADR schemes in France Germany Lithuania the Netherlands Poland Slovenia Spain Sweden and the United Kingdom as well as emerging pan-EU dispute resolution schemes. Use of the techniques of mediation conciliation and adjudication are noted. It also covers EU measures on consumer ADR and 2011 proposals for legislation on ADR and ODR. Data on volumes cost and duration of ADR schemes are compared both between different systems and with courts. The authors findings underpin EU and national developments and outline options for future policy. Findings and proposals are included for the functions scope performance essential requirements architecture and operation of ADR systems. The relationships between ADR courts and regulators are discussed and need for reforms are noted. This is a ground-breaking work that will have a major impact on European legal systems.