Description
Taylor & Francis Ltd Cruise Operations Management Hospitality Perspectives by Philip Gibson and Richard Parkman
Cruise Operations Management: Hospitality Perspectives offers a comprehensive and contextualised overview of hospitality services for the cruise industry. As well as providing a background to the cruise industry, it also looks deeper into the management issues, providing a practical guide for students and professionals alike. _x000D__x000D_Since the last edition of this book was published, there have been many important developments in the industry. This third edition has been updated to include: _x000D__x000D__x000D__x000D__x000D__x000D__x000D_New content on: health, safety and security, sustainability, environmental impacts of cruise operations, changing and emerging markets, professionalism and talent management, innovation and digital technologies_x000D__x000D__x000D__x000D_A new chapter on 'Leadership in the cruise industry'_x000D__x000D__x000D__x000D_New international case studies throughout to provide a real-world insight into the industry_x000D__x000D__x000D__x000D_Additional online resources, including PowerPoint slides for instructors and student quizzes to test knowledge_x000D__x000D_This comprehensive, accessible and engaging text is essential reading for all those seeking to study cruise operations management whether for academic or vocational reasons._x000D_show more