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DABAWALAS
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Description

Businesses go through dramatic twists and turns. Some survive, while quite a few fall by the way-side. Corporate heads grapple with this and are keen to find a sustainable model for making organisations last. Dabawalas, the story of Mumbai's ubiquitous homemade food delivery men stands in sharp contrast. A 115-year-old business enterprise, run by semi-literate group of people, that has sustained itself through the vicissitudes of change presents a role model. Through a dialogue between four characters, the book brings to the fore key characteristics of successful organisations values, decentralised decision-making, continuous value addition to customer care and many more. Besides this, the book includes take-aways for leaders and managers to imbibe for building lasting success based on values.

More Details About DABAWALAS
General Information
Author(s)PANDIT
PublisherMcGraw Hill Education (India) Pvt Ltd
ISBN9789351340287
BindingPaperback
LanguageEnglish
Publish YearJanuary 2007
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