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Lulu.com Deploying Cisco Unified Contact Center Express by Michael HouTong CCIE# 6183 Luo
Install deploy configure and troubleshoot Cisco Unified Contact Center Express. Inbound and outbound call distribution Desktop Suite and Finesse database and web chat scripting and trace analyzing. Cisco and thirdparty tools such as CET RTMT LDAP Browser and WinGrep. Written by Michael HouTong Luo CCIE# 6183 (Routing/Switching and Collaboration) author of Deploying Cisco Unified Presence.show more