Description
Elsevier Science Front Office Management For The Veterinary Team 2/E (Pb) by Prendergast
A complete guide to veterinary office management, Front Office Management for the Veterinary Team, 2nd Edition focuses on the day-to-day front office skills you need to become a valuable member of the veterinary team. It covers duties ranging from scheduling appointments to billing and accounting, managing inventory and medical records, marketing, using outside diagnostic laboratory services, and communicating effectively and compassionately with clients. This edition includes an updated chapter on pet health insurance and wellness programs as well as updated coverage of office procedures and technology. Step-by-step instructions simplify essential front office tasks!
Key Features:-
- Comprehensive coverage of front office skills includes telephone skills, appointment scheduling, adm
- Coverage of clinical assisting ranges from examinations and history taking for patients to kennels a
- Veterinary Ethics and Legal Issues chapter helps you protect the practice, and run an office based o
- An Evolve companion website lets you practice front office tasks with exercises in bookkeeping/accou
- Downloadable working forms offer practice in completing sample checks, laboratory forms, and inciden
- Review questions and suggested activities reinforce important concepts presented in each chapter.