Description
Jaypee Brothers Medical Publishers Hospital Management From Service Sector Perspective by Ashvini Arun Vora
• Written and narrated in very simple practical language. It is easy to understand hospital from service sector perspective
• Latest information about upcoming sector is dealt
• It clearly differentiates between hospital administration and hospital management
• Covers all the areas of customer-friendly management. It takes you from selling concept to marketing concept
• Deals with importance of human assets and shift of focus of top management towards employees
• Latest topics such as telemedicine, E-Health quality tools, balanced scare card, etc. are explained
• Profit centric hospitals pricing policies are deeply explained based on customer-defined values
• Deals with all the 7 Ps (Product, Price, Place, Promotion, People, Physical evidence and Process0 of marketing mix, so that one can run the hospital as an industry
• It is a ready reference book for latest hospital management
• Provides in-depth knowledge of quality model-SERVQUAL model.