ITIL Intermediate Certification Companion Study Guide is your ultimate support system for the Intermediate ITIL Service Capability exams. Written by Service Management and ITIL framework experts, this book gives you everything you need to pass, including full coverage of all objectives for all four exams. Clear, concise explanations walk you through the process areas, concepts, and terms you need to know, and real-life examples show you how they are applied by professionals in the field every day. Although this guide is designed for exam preparation, it doesn't stop there — you also get expert insight on major topics in the field. The discussion includes operational support and analysis; planning, protection and optimization; release, control and validation; and service offerings and agreements that you'll need to know for the job. TABLE OF CONTENTS Chapter 1: Introduction to Operational Support and Analysis Chapter 2: Incident and Problem Management Chapter 3: Event Management

More Details about ITIL Intermediate Certification Companion Study Guide: Intermediate ITIL Service Capability Exams

General Information  
Author(s) Helen Morris
PublisherWiley India
Publish YearNovember 2018