Description
SAGE Publications Inc Managerial Communication Strategies and Applications 2015 Edition by Geraldine E. Hynes
Managerial Communication: Strategies and Applications focuses on skills and strategies that managers need in today's workplace. This book continues to be the market leader for its strategic approach, solid research base, comprehensive range of topics, even-handed examination of oral and written channels, and focus on managerial, not entry-level, competencies. In the Sixth Edition, author Geraldine E. Hynes preserves the book's key strengths while reflecting the realities of the contemporary workplace. Each chapter has been reorganized to enhance student learning and the content has been updated to spotlight best practices for managers. Table of contents :- Part 1: Managing in Contemporary OrganizationsChapter 1: Communication in Contemporary OrganizationsA Brief History of Managerial CommunicationFactors Affecting Communication ContingenciesThe TransitionCases for Small Group DiscussionChapter 2: The Managerial Communication ProcessLevels of Managerial CommunicationA Strategic ApproachFeedback and Measures of EffectivenessCritical Errors in CommunicationCases for Small Group DiscussionChapter 3: Communicating with TechnologyA Framework For Using Technologically Mediated CommunicationMatching Technology and the MessageA Look to the FutureThe Management ChallengeCases for Small Group DiscussionPart 2: Group Communication StrategiesChapter 4: Managing Meetings and TeamsAdvantages and Disadvantages of Working in TeamsStrategic Considerations for MeetingsStrategic Considerations for Face-to-Face MeetingsStrategic Considerations for Virtual MeetingsGroup Decision-Making FormatsCases for Small Group DiscussionChapter 5: Making PresentationsPlan Your PresentationOrganize Your PresentationPrepare Your Visual AidsDeliver Your PresentationMedia PresentationsTeam PresentationsImpromptu SpeakingCases for DiscussionPart 3: Managerial Writing StrategiesChapter 6: Contemporary Managerial WritingCollaborative WritingThe Unique Role of Managerial WritingStage One: PlanningStage Two: ComposingStage Three: RevisingCase for Small Group Discussion: Back to SchoolChapter 7: Writing Routine MessagesAudience AdaptationStrategiesSpecific Types: Direct MessagesSpecific Types: Indirect MessagesLetter FormatsInternal CorrespondenceCases for Small Group DiscussionChapter 8: Writing Management Reports and ProposalsThe Report Writing ProcessStrategic ConsiderationsMemo and Letter ReportsElements of the Formal ReportVisual AidsCases for Small Group DiscussionPart 4: Strategies for Understanding MessagesChapter 9: Managerial ListeningBenefits of ListeningBarriers to ListeningGeneral Techniques for ListeningSpecific Techniques for Active ListeningSpecific Techniques for Interactive ListeningListening to Informal CommunicationListening to the Total EnvironmentDeveloping a Listening ClimateCases for Small Group DiscussionChapter 10: Nonverbal CommunicationThe Importance of Nonverbal CommunicationThe Functions of Nonverbal CuesMovementSpatial MessagesPersonal AppearanceVoiceApplications of Nonverbal Communication ResearchNonverbal Signs of DeceptionCases for Small Group DiscussionChapter 11: Intercultural Managerial CommunicationRationaleWhat is Culture?Intercultural MythsSome of the Ways in Which We DifferShould You Learn the Language?Nonverbal SensitivityWhat is a Good Intercultural Communicator?Developing Interculturally Sensitive ManagersCases for Small Group DiscussionPart 5: Interpersonal Communication StrategiesChapter 12: Conflict ManagementBenefits of ConflictThe Relationship Between Communication and ConflictSources of ConflictStrategies in Conflict ResolutionProblem Solving: The Win-Win StrategyConflict and Management SuccessCases for Small Group DiscussionChapter 13: Managerial NegotiationNegotiation and NetworkingNegotiation and ConflictA Strategic Model for NegotiationsLayer 1: Culture and ClimateLayer 2: Sender, Receiver, and PurposeLayer 3: Time, Environment, Content, and ChannelLayer 4: Core StrategiesCases for Small Group DiscussionChapter 14: Conducting InterviewsBarriers to Effective InterviewsQuestions that Lead to Effective InterviewsEmployment InterviewsPerformance Review InterviewsNetworkingCases for Small Group Discussion