Description
John Wiley Managing Assertively How to Improve Your People Skills A Self-Teaching Guide by Madelyn Burley-Allen
A Proven Program For Increasing Your Management Skills Managing Assertively Has Helped Tens Of Thousands Of Businesspeople Become More Effective Managers By Sharpening Their People Skills. Leading Management Trainer Madelyn Burley-Allen Shows You How You, Too, Can Learn To Resolve Conflicts And Defuse Interpersonal Problems That Invariably Arise At Work. Her Step-By-Step Techniques, Clear Examples, And Competence-Building Exercises Will Immediately Improve Your Supervisory Skills, Sharpen Your Self-Awareness, And Make You A More Confident, Assertive Manager. You'Ll Learn How To: * Use Eight Building Blocks To Become A More Effective Manager * Overcome Self-Defeating Behavior * Handle Criticism To Maintain And Enhance Self-Esteem * State Limits And Expectations To Clarify Assignments * Become A More Effective Listener * Receive And Give Positive Feedback To Enhance Team Building * Handle Conflict, Stress, Personal Problems, And A Wide Range Of Other Difficult On-The-Job Situations * By Following The User-Friendly, Interactive, Self-Teaching Format, You Can Work At Your Own Pace As You Master Management Essentials.