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Kogan Page India Pvt. Limited Managing Business Support Services 3rd/edition by Jonathan Reuvid
This updated edition of Managing Business Support Service is an essential guide for any organisation contemplating outsourcing services. It is equally relevant to larger SMEs middle market companies multi-nationals and public sector agencies and provides authoritative strategies for successfully outsourcing IT customer services finance HR logistics and other business functions; Latest management best practice set in an international context; Advice on contracting suppliers managing the process and ensuring good governance; Recent case studies from Britannic Assurance CESPA Corus Dara Hydro One GM Europe Mercedes-Benz Ontario Power Prudential and Sprint.
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