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Non-Linguistic Analysis of Call Center Conversations at Meripustak

Non-Linguistic Analysis of Call Center Conversations by Sunil Kumar Kopparapu , Springer

Books from same Author: Sunil Kumar Kopparapu

Books from same Publisher: Springer

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  • General Information  
    Author(s)Sunil Kumar Kopparapu
    PublisherSpringer
    ISBN9783319008967
    Pages83
    BindingPaperback
    LanguageEnglish
    Publish YearSeptember 2014

    Description

    Springer Non-Linguistic Analysis of Call Center Conversations by Sunil Kumar Kopparapu

    The book focuses on the part of the audio conversation not related to language such as speaking rate (in terms of number of syllables per unit time) and emotion centric features. This text examines using non-linguistics features to infer information from phone calls to call centers. The author analyzes "how" the conversation happens and not "what" the conversation is about by audio signal processing and analysis._x000D_ Table of contents :- _x000D_ Overview.- Voice Analytics Process.- Call Center Linguistic Analytics.- Non-linguistic Speech Processing.- Case Study.-Conclusions._x000D_