Ongoing Crisis Communication Planning Managing And Responding by Timothy Coombs , SAGE Publications Inc

Description

SAGE Publications Inc Ongoing Crisis Communication Planning Managing And Responding by Timothy Coombs

This text explains how crisis management can prevent or reduce the threats of a crisis, providing guidelines for how best to act and react in an emergency situation. Drawing on firsthand experience in crisis management, Coombs provides detailed explanations about preparing for crises, detecting crisis, and preventing crisis. _x000D__x000D__x000D__x000D_Each aspect of the crisis is discussed from pre-crisis stage to evaluation of crisis management efforts and post-crisis actions--with the ultimate goal of saving lives, reputations, and financial resources. _x000D__x000D__x000D__x000D__x000D__x000D_A truly integrative and comprehensive text, Ongoing Crisis Communication is a crucial resource for students, professors, and practitioners interested in planning, practicing, or researching crisis management. _x000D__x000D__x000D__x000D__x000D__x000D_Key Features include:_x000D__x000D__x000D_- New and updated crises examples and case studies throughout _x000D__x000D__x000D_- Expanded and integrated coverage on the growing importance of the online environment to crisis communication and management _x000D__x000D__x000D_- Stronger discussion of crisis exercises, including why these activities need to be done _x000D__x000D__x000D_- New Case Study Appendix _x000D__x000D__x000D_- Discussion questions at the end of each chapter provide points for instructors of discuss with students._x000D_ _x000D_ 1. A Need for More Crisis Management Knowledge _x000D_ Crisis Management Defined _x000D_ Importance of Crisis Management _x000D_ Discussion Questions _x000D_ 2. Outline for an Ongoing Approach to Crisis Management _x000D_ Initial Crisis Management Framework _x000D_ Outline of the Three-Staged Approach_x000D_ Discussion Questions _x000D_ 3. Prevention: Finding Warning Signs _x000D_ Contributing Organizational Functions_x000D_ Sources to Be Scanned_x000D_ Information Collection_x000D_ Information Analysis/Knowledge Creation_x000D_ Crisis Sensing Mechanism _x000D_ Conclusion _x000D_ Discussion Questions _x000D_ 4. Taking Preventative Measures _x000D_ Basic Crisis Prevention Process_x000D_ Issues Management_x000D_ Risk Management _x000D_ Reputation Management_x000D_ Conclusion _x000D_ Discussion Questions _x000D_ 5. Crisis Preparation Part One_x000D_ Diagnosing Crisis Vulnerabilities_x000D_ Crisis Types _x000D_ Crisis Management Teams_x000D_ Special Considerations_x000D_ The Spokesperson_x000D_ Conclusion_x000D_ Discussion Questions_x000D_ 6. Crisis Preparation Part Two_x000D_ The Crisis Management Plan _x000D_ Preparation of the Crisis Communication System_x000D_ Conclusion_x000D_ Discussion Questions _x000D_ 7. Crisis Recognition _x000D_ Selling the Crisis_x000D_ Crises and Information Needs _x000D_ Conclusion _x000D_ Discussion Questions _x000D_ 8. Crisis Response_x000D_ Form and the Crisis Response _x000D_ Content and the Crisis Response_x000D_ Follow-up Communication _x000D_ Conclusion_x000D_ Discussion Questions_x000D_ 9. Post-Crisis Concerns_x000D_ Crisis Evaluation_x000D_ Institutional/Organizational Memory_x000D_ Post-Crisis Actions _x000D_ Conclusion _x000D_ Discussion Questions _x000D_ 10. Final Observations and Lessons _x000D_ Crisis Management is Ongoing_x000D_ Knowledge, Skills, and Traits _x000D_ Crisis Management Procedures_x000D_ New Communication Technologies _x000D_ Final Thoughts_x000D_ Discussion Questions_x000D_