Description
PEARSON INDIA Professional Front Office Management 2008 Edition by Jack D Ninemeier and David K Hayes and Michele A Austin
Appropriate for the Front Office Operations or Front DeskOperations course in Hospitality Management departments. Thetext details policies and procedures that address the departmentscritical role of serving guests, coordinating employeecommunication and utilizing technology to benefit guests, staff andowners. The front office is the "hub" of the propertyscommunications and operations systems and usually the first pointof contact for a hotel guest.
For Sale in Indiansubcontinent only
The text is written with the context that the Front OfficeDepartments primary function is to "connect" the property and itsemployees with the guests.
An emphasis on providing guest service.
Facilitating the work of employees in other departments as they provide service.
Using technology to meet the needs of guests and hotel employee peers.
The Context of Front Office Operations.
Technology Helps Front Office Operations.
Front Office and the Guest Cycle
Special Front Office Concerns.
Section 1: The Context of Front Office Operations Chapter 1: Overview of the LodgingIndustry Chapter 2: Front Office and the Guests: Planning forQuality Service Chapter 3: Overview of the Front OfficeDepartment Section 2: Technology Helps Front Office Operations Chapter 4: The Front Office PropertyManagement System (PMS) Chapter 5: Managing Forecast Data Chapter6: Revenue Management Chapter 7: Distribution Channel ManagementChapter 8: Management of Data Generating Front OfficeSub-Systems Section 3: Front Office and the Guest Cycle Chapter 9: Reservation, Reception andRoom Assignment Management Chapter 10: Front Office and the Guests:Delivering Quality Service Chapter 11: Guest Charges, Payments andCheck-Out Chapter 12: Night Audit and Report Management Section 4: Special Front Office Concerns Chapter 13: The Front Office Managerand the Law Chapter 14: Front Office: The Hub of the HotelGlossary