Description
Wiley India Professional Guide To Room Division Operations by Manoj Kumar Yadav
A Professional Guide to Room Division Operations is a training manual for the students and professionals in the room divisions of hospitality organizations. The book is divided into two parts – Part I is on Front Office Operations, which discusses topics like front office organization, revenue resources, guest segmentation, reservation, tariff, reception, bell centre, support centres, call operations, billing, handling special situations, guest cycles and so on.
About the Author
Manoj Kumar Yadav currently teaches Front Office Management and has also taught Food and Beverage Service. Earlier he has worked at JP Institute of Hotel Management & Catering Technology, Meerut; Gujarat Institute of Hotel Management (under the aegis of AHLA) Vadodara; Radisson Hotel Varanasi; and Club Mahindra, Goa. He has four books to his credit.
TABLE OF CONTENTS
BOOK REVIEW
Part A: Front Office Operations
1. Introduction to Hotels
2. Introduction to Room Division
3. Front Office Organization Structure
4. Hotel Revenue Resources and Guest Segmentation
5. Prologue with Rooms
6. Room Tariff
7. Reception Section
8. Cash Section
9. Telephone Section
10. Reservation Section
11. Bell Desk
12. Supportive Centres
13. Mail & Message Section
14. Handling Situations
15. Registration Departments
16. Guest Cycle
Part B: Housekeeping Operations
17. Role of Housekeeping
18. Housekeeping Organization Structure
19. Linen and Uniform Room
20. Cleaning and Polishing
21. Guest Room Cleaning, Inspection and In-Room Services
22. Public Area Cleaning and Inspection
23. Laundry Services
24. Fabrics and Fibres
25. Interior Decoration
26. Flooring and Wall Covering
27. Pest Control and Waste Management
28. Safety and security
29. Room Selling Techniques
30. Night auditing
31. Coordination of Front Office with Other
Index