Psychology Of Relationship Banking at Meripustak

Psychology Of Relationship Banking by Lynch L, ELSEVIER

Books from same Author: Lynch L

Books from same Publisher: ELSEVIER

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  • General Information  
    Author(s)Lynch L
    PublisherELSEVIER
    ISBN9781855732445
    Pages240
    BindingHardbound
    LanguageEnglish
    Publish YearAugust 1996

    Description

    ELSEVIER Psychology Of Relationship Banking by Lynch L

    Jim Lynch's latest book focuses on one of the major threats to the banking industry - customer defection. The tradition of customers remaining loyal to their banks is fast disappearing. The economic and social threads which linked banker and client have become frayed and easily broken by recession and other forces of change. Customer relationships in all sectors are in need of repair, not just economically but psychologically. This book is a guide to bankers and others in financial services on how to forge, renew or strengthen banking relationships.