Description
McGraw Hill Quality Without Tears by Crosby
Find out why this book has sold more than 400,000 copies, and why its author, Phillip B. Crosby, is widely regarded as the elder statesman of the Quality Revolution. Find out why quality can be achieved without the bureaucratic controls and procedures that merely hassle employees without producing results. Find out how to build quality into all aspects of your operation by making employees active and enthusiastic partners in the enterprise. Quality Without Tears. It's the book that tells you: Why Quality or the lack of it depends on management rather than employees. How to get results by spending just a small percentage of your operating costs on education and error prevention. The common managing myths that can kill a company's chances of ever improving quality. How to get things right the first time. The 14 steps you can start to take today o reach the easily achievable goal of zero Defects. And much more!