Description

This volume focuses on cases in successful innovations in public service delivery in India and draws lessons to initiate scaling-up and replication.

It documents and analyses ten cases of innovation in service delivery across a range of sectors in India. The criteria used to choose these cases are four-fold. First, they represent some form of institutional reform in service delivery. Second, they have been culled from across a variety of sectors, making it possible to discern common threads in reform. Third, evidence to indicate a positive impact on service delivery includes surveys, and/or recognition by a credible external organization. Finally, these cases are examples of stable initiatives that have been in existence for at least two years.

By presenting ten detailed case studies of how public services have been transformed across a range of sectors, this volume provides a deeper understanding of the key causal factors and processes involved in reform over time as well as some of the basic systemic issues that can potentially complicate the implementation of reform.

More Details about Reinventing Public Service Delivery in India: Selected Case Studies

General Information  
Author(s)Vikram K Chand
PublisherSAGE Publications India Pvt Ltd
ISBN9780761934899
Pages404
BindingHardcover
LanguageEnglish
Publish YearJune 2006