Remarkable Service 3rd Edition  at Meripustak

Remarkable Service 3rd Edition

Books from same Author: Cia

Books from same Publisher: John Wiley

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  • General Information  
    Author(s)Cia
    PublisherJohn Wiley
    Edition3
    ISBN9781118116876
    Pages304
    BindingPaperback
    LanguageEnglish
    Publish YearApril 2014

    Description

    John Wiley Remarkable Service 3rd Edition by Cia

    Transforming service into extraordinary guest experiences with repeat business the reward. For the past decade, Remarkable Service has been the most comprehensive guide to standard–setting restaurant service techniques and principles. This all–new edition features a completely reorganized, updated look at table service and foodservice management, from setting up a dining room and taking guests' orders to executing wine service and handling customer complaints. With straightforward advice from The Culinary Institute of America's expert table service and foodservice management faculty, Remarkable Service, Third Edition offers new "Scripts for Service Scenarios" throughout to help servers practice such real–world scenarios as recommending a dish, taking reservations, and dealing with special requests. This book also addresses the service needs of a wide range of dining establishments, from casual and outdoor dining to upscale restaurants and catering operations. Chapters cover everything from training and hiring staff, preparation for service, and front–door hospitality to money handling, styles of modern table service, and the relationship between the front and back of the house.


    Key Features:-

    • Foreword by restaurateur Danny Meyer, whose restaurants are legendary for their world–class service
    • Respected industry–wide as a contemporary reference guide and refresher for foodservice professional