Description

In a dynamic business world, the world of BPO business is perhaps even more dynamic. This comprehensive edition aims to capture the essence of managing the diverse and ever-changing domain of the BPO business and the day-to-day challenges and possibilities that are faced and offered by the industry. Having an industry perspective, this book serves as a convenient guide for all those who aspire to carve a career in the realm of BPO.

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General Information  
Author(s)MITHAL
PublisherMcGraw Hill
ISBN9781259028205
BindingHardcover
LanguageEnglish
Publish YearJanuary 2012