Description
McGraw Hill Service Management by James A Fitzsimmons and Mona J Fitzsimmons and Sanjeev Bordoloi
Learning about the growing field of operations management requires a textbook that embraces all service industries and addresses the
most recent trends in services. The Eighth Edition of Service Management also reflects the dynamic impact of information technology
on service systems by integrating its uses throughout the book.
Recognized globally as the most comprehensive and authoritative textbook on service operations, Service Management illustrates
lessons with current and interesting examples and cases.