More Details about Service Management

General Information  
Author(s)James A Fitzsimmons and Mona J Fitzsimmons and Sanjeev Bordoloi
PublisherMcGraw Hill
Edition8th Edition
Publish YearJune 2018


Learning about the growing field of operations management requires a textbook that embraces all service industries and addresses the most recent trends in services. The Eighth Edition of Service Management also reflects the dynamic impact of information technology on service systems by integrating its uses throughout the book. Recognized globally as the most comprehensive and authoritative textbook on service operations, Service Management illustrates lessons with current and interesting examples and cases.