Description
PEARSON INDIA Service Operations Managementimproving Service Delivery 4Th Edition by JOHNSTON
About the Book: Service Operations Management: 4th Edition
Operations focused. This book has a clear operations focus and is concerned with managing operations. It explores operational issues, problems and decisions. It exposes students to the problems faced by service operations managers and helps practising managers deal with those issues. Each of the main chapters addresses 'how to deal with a particular problem or challenge.
Market
MBA and PGDM Students