Description
Taylor & Francis Talk It Out! The Educators Guide to Successful Difficult Conversations 2005 Edition by Barbara Sanderson
This book helps you deal with the conflicts and confrontations which occur in your school--between you and your teachers and between teachers themselves. With detailed examples and scenarios, Talk it Out! provides tips and strategies to help you- acquire skills and confidence in handling conflicts- avoid becoming a victim- avoid becoming a villain- know when you've been successful.This book demonstrates a large number of useful techniques, such as how to - tell the truth without blame or judgment- listen to the other person's point of view- change tactics when you do not get the response you want.This book will show you how to reduce dissent in your school by clarifying your expectations and develop positive relationships (even if you do not like the other person). Table of contents :- Section One: Introduction1 Why Difficult Conversations Are So Important2 A Cross-Cultural View of Difficult ConversationsSection Two: Causes of Conflict In The Workplace3 The Roles of Task and Relationship in Workplace Conflict4 Villain, Victim, and Rescuer at Work5 Unproductive Triangles in the WorkplaceSection Three: Successful Difficult Conversations6 Preparing for a Difficult Conversation7 Having a Difficult Conversation8 Heads Up ... Incoming9 Power Differentials in Difficult Conversations10 Keys to Success