Key Feature:-
- User-friendly approach and easy-to-understand language
- Special coverage on topics like communication technology and cross-cultural communication for the evolving global workplace environment
- Each chapter beginning with a Perspective to help readers understand the chapter in a real-life context
- Practical, real-world caselets to focus attention on topics discussed in the chapter that can be analyzed in class
- Summary to recall the major concepts in the chapter
- Chapter-end questions that enable the reader to assess their learning and analytical skills regarding the topics learned
- Includes the licence key for our digital learning app, CENGAGE app, that provides access to self-assessments and flashcards
Table of Contents:-
Section I Introduction
1 Fundamentals of Technical Communication
2 Barriers to Effective Communication
3 Style in Technical Communication
Section II Communication Skills: Listening and Reading
4 The Listening Process
5 Reading Skills and Effective Comprehension
Section III Communication Skills: Speaking
6 Professional Presentations and Public Speaking
7 Group Discussion
8 Job Interviews
Section IV Communication Skills: Writing
9 Job Application and Résumé Writing
10 Effective Technical Writing Process 286
11 Technical Report Writing 314
12 Technical Proposals 355
13 Business Correspondence 379
14 Basic Grammar for Professionals
Index