Description
McGraw Hill The Toyota Way To Service Excellence by Jeffrey K Liker and Karyn Ross
A must-read for service professionals of every level, this essential book takes the proven Lean principles of the bestselling Toyota Way series and applies them directly to the industries where quality of service is crucial for success. Jeff Liker and Karyn Ross show you how to develop Lean practices throughout your organization using the famous 4P model. Whether you are an executive, manager, consultant, or frontline worker who deals with customers every day, you’ll learn how take advantage of all Lean has to offer
About Author:-
Professor of Industrial and Operations Engineering at the University of Michigan and President of Liker Lean Advisors, Lean Consultant