Description
McGraw Hill Juran'S Quality Essentials by JOSEPH A DEFEO
Juran’s Quality Essentials offers succinct, field-tested methods applicable to any industry, from service to manufacturing, and includes realistic timetables of implementation. This unique resource describes three universal quality management methods: 1. designing innovative products and services; 2. creating breakthroughs in current performance; and 3. assuring repeatable and compliant processes.
Reveals how to align quality goals and methods to a company's strategic plan
Provides a transformation model and roadmap
Demonstrates how executive leadership is the key to a company’s quality revolution—and how to make quality happen.
Filled with insider tips for staying adaptable and using a benchmark to sustain performance
Shows how to apply planning, control, and improvement to quality leadership for competitive advantage