Description
Cengage Ambulatory Care Management 1998 Edition by Austin Ross, Steve Williams
This text is written for the student of health services administration, and of related fields, seeking an in-depth and comprehensive introduction to the field. Taking an analytical approach, the book is divided into functional areas: a background and historical overview of the development of health services and ambulatory care in the U.S., the financial management of ambulatory care, the operational issues of running a practice, human resources management issues, planning and marketing the group and issues of policy and other institutional matters. Case studies are included to help illustrate key issues. Table of contents :- THE ENVIRONMENTAL CONTEXT FOR AMBULATORY CARE: An Overview of Health Care. The Legal and Organizational Environment. FINANCIAL MANAGEMENT IN AMBULATORY CARE: The Fundamentals of Financial Management. Financial Planning for Operations. Evaluating and Controlling Operations. Short-Term and Long-Term Financial Decision-Making. Physician Compensation Systems. OPERATIONS MANAGEMENT: Facilities Design and Operations. Communication Systems Within a Medical Practice. Management Support Systems. Management Information Systems. HUMAN RESOURCES MANAGEMENT: The Physician. The Administrator and the Medical Director. Managing the Employees. Managing the Patients: Patient Relations. PLANNING FOR AND MARKETING THE GROUP PRACTICE: Strategic Planning. Marketing in a Changing Environment. STRATEGIC MANAGEMENT ISSUES: Institutional Issues. Managed Care. Integrated Health Care Systems. Research in Service to Ambulatory Care Management.