Armstrongs Handbook of Management & Leadership 2/e by Michael Armstrong, Kogan Page India Pvt. Limited

Description

Kogan Page India Pvt. Limited Armstrongs Handbook of Management & Leadership 2/e by Michael Armstrong

Armstrong s Handbook of Management & Leadership 2/e Book Description Review: The definitive guide on the processes of management and leadership. Commerce & Industry A revealing book that will help readers to develop leadership skills in others and guide them towards personal excellence as a leader. Business Executive Provides a complete presentation of all that students need know to pass CIPD examinations. Management Services Description: Armstrong-s Handbook of Management and Leadership is the definitive guide to the practice of management. It presents the key skills that will help all managers and aspiring managers to carry out their roles effectively and achieve results. Packed with essential information on key theories and best practice it contains many checklists diagrams and summaries. This second edition has been updated to reflect new thinking and ideas in this area and includes: - the practice of management - including management roles leadership and strategic management; - enhancing customer relations - approaches to customer service and achieving high levels of customer service; - delivering change - the processes and context of change; - enabling continuous improvement - including quality management. The book is aligned to the Managing for Results module which is part of the Chartered Institute of Personnel and Development-s Leadership and Management Standards. The text also serves as an ideal resource for those studying introductory management modules on business and HR programmes. Contents: Preface to the Second Edition - Part I The Practice of Management - The Processes of Management and Leadership - Management - Leadership - Management and leadership compared - Influences on management - The Role of the Manager - What is a manager? - What do managers do? - How do managers do it? - What is an effective manager? - What do line/middle managers contribute? - The Role of the Leader - What is a leader? - Types of leaders - What do leaders do? - H