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Assessing Service Quality Satisfying the expectations of library customers(Paperback) at Meripustak

Assessing Service Quality Satisfying the expectations of library customers(Paperback) by Peter Hernon, Ellen Altman, and Robert Dugan, Facet Publishing

Books from same Author: Peter Hernon, Ellen Altman, and Robert Dugan

Books from same Publisher: Facet Publishing

Related Category: Author List / Publisher List

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    • General Information  
    Author(s)Peter Hernon, Ellen Altman, and Robert Dugan
    PublisherFacet Publishing
    Edition3rd Edition
    ISBN9781783300594
    Pages232
    BindingPaperback
    LanguageEnglish
    Publish YearMay 2015

    Description

    Facet Publishing Assessing Service Quality Satisfying the expectations of library customers(Paperback) by Peter Hernon, Ellen Altman, and Robert Dugan

    This extensively revised and updated edition of Assessing Service Quality explores even further the ways technology influences both the experiences of library customers and the ways libraries themselves can assess those experiences.


    Library Science

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