Description
VIVA BOOKS - ORIGINALS Business Excellence through Process Management by Manik Kher
Quality is an attitude to be acquired. This book tells you how to do this in the wake of the transition from the sellers’ market to buyers’ due to globalization. Gone are the days of selling inferior goods as seconds’ to consumers. Based on the author’s extensive field-work in industries this study traces this change in the shift of quality to the centre stage of business. A number of tools of quality management such as Lean Manufacturing PDCA (Plan Do Check Act) Cycle Poka-yoke Five Ss Surveys Benchmarking Six Sigma and Total Productive Maintenance have been discussed in detail. The book fills the chasm between theory and practice between the academia and professionals. This book provides a window to the current practices of process management and business excellence in industry. It presents some of the best and current practices of process management and provides good learning for engineering and management students aspiring to enter industry of any kind and working professionals seeking knowledge upgradation. Most importantly the book conveys the message that quality is not for a customer alone; it is also for providing self accomplishment in work. With concrete examples from Indian industries this book shows how quality and business excellence can be achieved by improving every nuance of a work process. Economic liberalization has ended the era of the sellers’ market giving way to the buyers’ market. The need for survival in market competition made manufacturers quality conscious. Quality however was only one of the factors for surviving competition. This book analyses process management of some of the best Indian products such as the Electronic Voting Machine Amul butter and Tata Sponge iron. It shows how process management leads to business excellence and helps inculcate good practices in improving quality of products and processes. The book has six chapters: • Chapter 1: Achieving Quality Through Process Management’ presents an introductory framework of the subject and shows the linkage between process management quality and business excellence. • Chapter 2: What Quality Is’ puts forth in detail the philosophy of quality its parameters the IS0 and the concept of Total Quality Management. • Chapter 3: Building Quality Consciousness’ emphasizes that the responsibility of every management is to inculcate the value of quality among employees. • Chapter 4: Employee Involvement in Process Management’ discusses achievements in quality through Kaizen groups and Quality circles. • Chapter 5: Process Management and Re-engineering’ demonstrates that processes need to be re-engineered continuously in order to adapt them to the changing business scenario. • Chapter 6: Business Excellence: The Ultimate Goal’ highlights the fact that business excellence is the current buzzword in corporate India.