Description
KOGAN PAGE LIMITED Change Game by Peter Lawrence
This volume offers insights into the major international factors and trends affecting companies and how they do business. Peter Lawrence has undertaken several global surveys into management attitudes and values, having interviewed some 200 CEOs and managers. He presents his findings in this text, accompanied by cases, examples and quotes. There is particular emphasis on the US and Europe. Lawrence aims to draw out and examine the key issues, such as: competition and pressure; the joining and unjoining of companies; the new management in action; cultural diversity; relations with employees and customers; the crises of human capital; retail and manufacture; IT; configuration and renewal; and implications for strategy. Introduction: Questions; Out on the prairies; Time frame; In short. 1 Pressure and trends: Competition and pressure; After les trentes glorieuses; Overcapacity; Maturity and its fallout; Markets not industries; Denominator management; Stepping back. 2 The joining and unjoining of companies: Concentration in content; Variations on a theme; Bi-polarization; Counter concentration; Stocktaking; Unjoining; Shallow manufacture; Dispersing the value chain; The grand concern. 3 Managerial consensus: Public and private; 'Honey we've shrunk the state'; Going Dutch; The consensus reviewed. 4 The new management in action: Le Soleil; An English law firm; Kvikker bestandig -- 'ever energizing'; South Dakota Wheat Growers (SDWG); What have we got?; Competition and the external impulse; Reflections on the new management; Requisite diversity; From elitism to sponsored meritocracy; Summary. 5 Companies respond to more demanding customers: Adding service to product; Living for ever; Multi-channel; Adding customer groups; Nothing like a niche; From a helicopter. 6 A crisis of human capital?: Elements of a crisis; Mergers and acquisitions (M Disintermediation; Downsizing; De-layering; Outsourcing; BPR - business process re-engineering; Appraisal; Controllism; Core competence; In short. 7 On solving the crisis: Relativization; The age of general management; The EEL factor; Summary. 8 Reviewing the unique business proposition: Unique business proposition; Meeting needs; Summary. 9 Competitive advantage: Prancing pigmies?; Summary. 10 Paradox and trends: Presumptions of corporate power; The corporation goes out of focus; Multinationalism and more besides; Initiative and the environment; Concentration; Summary. 11 Ideas and actions: Why are we in business?; Environmental change pre-empts corporate initiative; Denominator management - limits and implications; Culture and change; Levels of service; Markets not industries; Power and the value chain; Another look at bi-polarization; M&A - merger and acquisition; Before; After.