Description
John Wiley & Sons Changing The U.S. Health Care System - Key Issues In Health Services Policy & Management Key Issues In Health Services Policy And Management 1996 Edition by Andersen,Ronald M. Andersen,Thomas H. Rice
Diamonds Beneath Your Feet. Why Those on Top Don't Stay There. Disgruntled Customers. Fringe Competitors. Rogue Employees. Avoiding Crises, Reducing Surprise. What You Don't Know Can Hurt You. Creating Sizzling Teams. The World at Your Fingertips. Working with Those on the Edge. Truly Delighting Your Customer. Breakthroughs for Your Toughest Problems. Why Organizational Change Is So Hard. Change-Fast and Efficient. Beyond Reengineering. Dealing with Your Ever-Present Detractors. Leading on the Edge. Surefire Ways to Reduce Resistance. Notes. Index.