Description
John Wiley Communicating Emotion At Work by Vincent R Waldron
Communicating Emotion at Work chronicles the rich emotional experiences of employees drawn from a broad cross–section of industries and occupations. It takes a decidedly positive approach, recognizing that emotional communication is a vital and creative response to the challenges of life in complex organizations. The text introduces readers to the engaging and cross–disciplinary body of research that has emerged around organizational emotion. At the same time, each chapter is steeped in real–life emotional narratives, concrete examples, and the contemporary trends that are changing the emotional tenor of work.