Description
Agency Intelligence Customer Service Is Just Foreplay by Jason D Cass Brian Appleton Edited by Elyssa Shapiro
Business as usual gets a new life in Customer Service is Just Foreplay. This information-packed guide is filled with relevant modern practices and principles that can be applied to any agent or agency in the insurance industry. Client interactions have made a major shift over the past decade. Merely providing good customer service has been surpassed by digital tools and strategies that make up a great customer experience. Mobile apps online chat and payment systems as well as 24/7 accessibility arent just extras anymore. Agents are charged with evaluating and changing out-of-date business models to keep pace with online competitors. Jason Cass owner of JDC Insurance Group is a thought leader speaker agency owner and champion for the independent insurance industry. As an entrepreneur Jason has first-hand experience building a profitable agency that can be run both virtually and digitally.show more