Description
BCS Learning & Development Limited Delivering Business Analysis The BA Service handbook 2019 Edition by Debra Paul, Christina Lovelock
Business analysis (BA) is an important business operation, and with some coordinated effort, it can become an efficient and valuable business service. This book takes you through the creation and management of a BA service, from setting strategy to recruiting business analysts, to continuous improvement, through to useful supporting tools and technology. Top tips, case studies and worked examples are included throughout. Table of contents : - Introducing the BA ServiceIntroducing the BA Service FrameworkRecruiting and Retaining Business AnalystsDeveloping the Business AnalystsEnabling the Business Analysts' Performance Standardising the BA ServiceApplying Software Tools to Support the BA ServiceLeading the Business Analysis ServiceOperating the Business Analysis ServiceDelivering a Customer-Oriented BA ServiceFostering a Business Analysis Service CultureImproving BA Service QualityMeasuring the Performance of the BA Service