Description
Cengage Dispatcher Training Student Workbook 2003 Edition by Truckload Carriers Assoc.
This instructional guidebook can provide virtually anyone who communicates with drivers in the trucking industry with the management skill set they need for on-the-job success! TCA's Daily Dispatch Challenge Training Guide is the perfect leader's supplement wherever the Daily Dispatch Challenge (DDC) CD-ROM is being utilized within a fleet manager training program. It may also be used as a stand-alone instruction manual for developing the communication aspects of those frontline positions where interaction with vehicle drivers is required. Coverage helps readers develop and fine-tune their interpersonal communication, problem-solving skills, and decision-making abilities, and teaches readers how to handle stress and resolve conflicts. Providing essential industry knowledge and logistics, this guidebook will revolutionize the way dispatchers train. Table of contents :- Dedication Foreword Preface Acknowledgements About the Author Part I: Evaluation and Management Coding Chapter 2: Evaluation and Management Services Chapter 3: Administrative and Time-Based Codes Chapter 4: Outpatient Evaluation and Management Codes Chapter 5: Inpatient and Observation Evaluation and Management Codes Chapter 6: Consultations Chapter 7: Preventative Medicine and Primary Care Chapter 8: Midlevel Practitioner Services Part II: International Classification of Diseases, 9th Revision, Clinical Modification Chapter 9: ICD-9 Coding Part III: Medicare Chapter 10: Medicare Chapter 11: Medicare as a Secondary Payer (MSP) Chapter 12: HIPPA Basics (Health Insurance Privacy and Portability Act) Part IV: Claims Basics Chapter 13: Step by step CMS-1500 form completion/ Place of Service Codes Chapter 14: Front Office Procedures Chapter 15: National Correct Coding Initiative (NCCI) Chapter 16: Time Frames for Claim Submission, Payment, and Appeals Chapter 17: Monitoring reports, following up on denials, and the appeals process Part V: Compliance Chapter 18: Office of the Inspector General (O.I.G.) Chapter 19: Fraud and Abuse Chapter 20: How to Perform a Medical Record Audit Chapter 21: The Compliance Plan Appendix I: Examination Documentation Checklists for the General Multi-System Exam and 10 Individual Single System Examinations Appendix II: Medical Terminology Basics Glossary