Description
Taylor & Francis Ltd Ethics In It Outsourcing 2012 Edition by Tandy Gold
In IT divisions and organizations, the need to execute in a competitive and complex technical environment while demonstrating personal integrity can be a significant personal and organizational challenge. Supplying concrete guidelines for those at an ethical crossroads, Ethics in IT Outsourcing explores the complex challenges of aligning IT outsourcing programs with ethical conduct and standards.This one-stop reference on the ethical structure and execution of IT outsourcing incorporates an easy-to-apply checklist of principles for outsourcing executives and managers. It examines certification programs, such as the online ethics training and certification offered by the Code of Ethics and Business Practice Standards for Outsourcing Professionals established by the International Association of Outsourcing Professionals (IAOP). Based upon significant research on the economic impact of outsourcing at a micro, macro, and corporate level, this volume defines a comprehensive set of ethical program components to ensure your program is aligned with ethical guidelines.Based on a solid foundation of documented research and analysisExamines the ethical impact of outsourcing on individuals, corporations, and society Outlines a new corporate capability-the Ethics PMO Includes a list of tools to help readers establish their own Ethics PMOFilled with authoritative insights based on the author's decades of experience working with large firms in IT and outsourcing, this book is suitable for both veteran IT practitioners and stakeholders new to the topic. A must-read for anyone seeking to understand the underlying issues in this area of growing importance, it will bring you up to speed on the recent developments you need to be aware of to ensure ethical personal, corporate, and societal decision-making.Readers are invited to participate in the growing dialog of business ethics, and IT outsourcing ethics in particular, at the author's website: www.ethicsinit.com Overview of Ethics in IT Outsourcing: An Oxymoron?Building a Framework for Ethical DiscussionThe Macro View: Follow the MoneyOutsourcing Fundamentals: The Egoless IT ManagerEthical Hypotheses: Guideposts on the Investigative JourneyThe Internet: A New Level of Personal and Public TransparencyThe New Level of Internet Fueled Transparency Reveals the Ethical Underpinnings of BusinessThe Molar (Corporate) View: Worker as Expense Precludes Effective Pro-Active Resource Management and DevelopmentChange Management: A Limited Framework for Enabling Ethical ChangeAnalytical Methodology of Ethics: Validation of Personal ObservationHistorical and Academic Context: Is a Corporation a Moral Entity?SummaryReferencesAppendix: Looking at Business Ethics through the Lens of Popular Culture and LiteratureThe Cost of Ethical Compromise: An Overview of Current and Historical Research and Business PracticesToday We are ConfusedMacro Level Costs of Ethical CompromiseMolar Level Costs of Ethical CompromiseDoes Molar (Corporate) Ethical Compromise Pay?Micro Level: Cost of Ethical Compromise for IndividualsStatistics, Facts and Views of the Ethics of Economic Distribution and InequalitySummaryReferencesAppendix: Relevant QuotesA Checklist for New Offshore ProgramsAlignment of Organizational Structures to Manage Ethical Decision Making EffectivelyDefine IT Ethics Program Management Office (Ethics PMO)Defining an Effective Ethics PMOKey to Ethics PMO Success: C-Level StandingEmpowerment of C-Level Ethics PMOs across Organizational SilosRoles and Responsibilities of Ethics PMO TeamTeam MembersExecutive Sponsor and Steering CommitteeEthics Program ManagerEthics Project ManagersSpecialized Contributors and External StakeholdersSetting Realistic Goals in Preparation for Executing EthicsPMO MethodologyAnalyze Potential ImpactCase Study: Launching a New Offshore Program within the Context of an Ethics PMODefine IT Ethics Program Management Office (Ethics PMO)Analyze Potential ImpactsResearch Most Effective Options for Impacted WorkersCreate Program-Specific Pragmatic Ethical GuidelinesFactor in Program CostsEstablish Community CommunicationsMonitor Effectiveness of Ethical InvestmentConsider Expanding Reach to Utilize Ethics PMOSummaryAlignment of Existing IT Offshore ProgramsApplying EthicsPMO Methodology: Effectively Aligning Existing Offshore Programs with Ethical PrinciplesAssess Requirements by Departments and IndividualsEstablish IT Ethics Delivery Organization (Ethics PMO)Establish ScopeDocument RequirementsEstablish Process, Communications, and Reporting StandardsRisk Assessment and ManagementProgram Expectations and NormsBudget ManagementReturn on Investment (ROI) Estimation and ManagementQuality AssuranceProcurement Management and Vendor SelectionProcess Change ManagementMetrics ManagementGlobal Strategic Sourcing: Definition and BenefitsSkill PlanningSkill SourcingGeographic PlacementStrategic or Competitive Significance of SkillsGlobal Staff DevelopmentResource ManagementSummaryReferencesAppendix: Sample Ethics Program Charter Table of ContentsThe Ethics of the Personal: Avoidable Ethical CompromiseEthics of the Personal in the Cross-Cultural Melting PotApplying the Ethics of the Personal within the New AusterityCommunications Reflect the Level of Integrity that Meets the Level of AusterityOvert Values Are Actively Supported, Not Passively DrawnPrized Values Are Maintained (or Not Maintained) BilaterallyThe Needs and Consequent Responsibilities of the Individual Are Acknowledged within the WholeRaw Abuse of Power Is Perceived as Damaging to an OrganizationApplying Personal Code of Ethics in Daily Business LifeCommunications IntegrityActive Support of ValuesEqualityAbuses of PowerLeader's Role in the Micro Realm of the PersonalReferencesAppendix: Digital Equipment Corporation: Creating an Environment for Ethics of the PersonalMinimizing Negative ImpactBasic Building Blocks of Corporate Offshore Programs: A Brief ReviewApplying Basic Building Blocks of Corporate Ethical Principles to IT Offshore Outsourcing: A Deeper LookMacro View: Follow the MoneyOur National Inconsistencies Color Ethical Discussions in Shades of Gray, not Black and WhiteEthics in IT Outsourcing at Macro LevelEgoless Decision Making as a Personal Framework"The Truth Will Out"Another Look at Business Ethics: Bound by Morality?Ethics PMO Revisited: An Outsourcing FableImplementationResults: Answers to Burning QuestionsSummaryReferencesAppendix: Excerpt from Sama Code of ConductRecalibrating the RealityThe Reality of Outsourcing According to the American PublicMacro Offshore Case Study: The Function of the Chief Ethics Officer (CETO)Builds A Strong, Robust Business Based on Honest Growth, Solid Strategy, and Reasonable Shareholder and Profit ExpectationsEnables new employee on-boarding and employee skill development as an important contribution to a strong ethical cultureActively models Ethical precepts, REPRESENTS ethics in the corporation, and requires the same of all executives, including the CEOServes as a Whistle-Blower Escalation PointWorks with Peer Senior Executives to Establish Guidelines for ethical Transparency and Frequency of reportingServes as Liaison to Other CETOs in Non-Competing Firms to Develop and Nurture industry-wide Ethical Best PracticesWorks with Academic Researchers to Sponsor and Benefit from Research on the Cost-Benefit Equation of Ethical BehaviorUtilizing Offshore Outsourcing to Address Gaps in Strategic Alignment across Business and ITThe Cost of Dampening the Strategic IT Voice and PartnershipHigh Performance OrganizationsConclusions from Chapter 1: Macro Level Revisited Case Study: Industry Specific Commitment to Ethics-What Changes would accrue?Productivity is boostedMorale Gets a LiftIndustries can Self-PoliceCreativity is RampantHigh Focus is EnabledJobs are StabilizedThe Community is NourishedSummaryReferencesAppendix: Characteristics of High Performance WorkplacesThe Future of IT EthicsBuilding the Ethical FutureThe Molar or Corporate Entity as a Driver of Ethical ChangeDrivers of Future Ethical ChangeDefinition of Global Outsourcing Industry StandardsCommitment to transparency of data sharing and information at industry levelGlobal Review Board for Reporting of Violations and EnforcementData-Driven Analysis of Economic ImpactsDistribution of Income: Surprising Root Cause of Cycle of U.S. Job LossBeyond GDP:-Who Receives the Benefit is an Ethical IssueOur Dramatic Income Distribution InequalityEthical Implications of Findings on Distribution of WealthSupport of Economic Bill of RightsPulling it All Together: Ethics of the Personal as Informed by the Ethics of the Molar and MacroSummary: Change Management for an Ethical FutureReferencesAppendix A: Proposed International Charter of IT Outsourcing Ethics (iCIOE)Appendix B: Creativity Unleashed: Another Look at Digital Equipment Corporation