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Front Office 2e at Meripustak

Front Office 2e by P Abbott S Lewry, Routledge

Books from same Author: P Abbott S Lewry

Books from same Publisher: Routledge

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  • General Information  
    Author(s)P Abbott S Lewry
    PublisherRoutledge
    Edition2nd Edition
    ISBN9780750642309
    Pages218
    BindingSoftcover
    Publish YearMarch 1999

    Description

    Routledge Front Office 2e by P Abbott S Lewry

    Designed for all students of hospitality and tourism management, the second edition of this best selling text gives a modern approach to front office operations and management using realistic scenarios set in the hotel environmentKey features of this essential text:· user-friendly style of writing and accessible page layout enables students to use it as a reference book as well as a textbook· updated in the light of recent developments such as global distribution systems and the internet· greater focus on increasing yield and expansion of vital management aspects such as staffing and equipment· additional extended, practical exercise material.Front Office reflects the importance of different features of the receptionist's work and is divided into four main sections:· Procedural aspects· Dealing with people· Increasing yield· Management aspectsFront Office is ideal for GNVQ/ BTEC students, those taking the professional exams of the HCIMA, and for undergraduates and postgraduates studying hospitality and tourism management and all relevant executive courses.



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