Description
Ross Blake Associates Inc. How to Give Employees Performance Feedback & Resolve the Resistance You Know Youre Going to Get by Ross Blake
How to Give Employees Performance Feedback & Resolve the Resistance You Know Youre Going to Get! Reviews Based on solid experience not theories these practical skills resolve simple and complex feedback situations at all levels of the organization and are about as easytoread and learn from as possible. Julie OMara President OMara and Associates; Past National President American Society for Training & Development; Author and Consultant Offers many skills and tips to help managers help employees improve their performance.the book suggests several ways to deepen trust and respect in the workplace. Daniel H. Pink Author of Drive and A Whole New Mind A highly positive approach for giving employees feedback without creating defensiveness or resentment especially for performance issues or work behaviors that cant wait until performance reviews are conducted. Jesse Gugino Director of Continuing Education State University of New York at Jamestown Product Description A howtomanual for supervisors managers and HR professionals of easytolearn performance feedback skills typically not found in other resources. Detailed skills include the following. Giving employees feedback to correct everyday situations such as not following procedures surfing the internet during work hours or spreading negative gossip etc. Using the core feedback skill necessary for all types of performance appraisal. Giving feedback the way employees want to receive it so theyre more likely to cooperate. Resolving employee resistance to feedback. Creating feedback agreements with employees in advance to avoid arguments. Resolving situations where employees agree to improve their performance and dont. Practical skills based on input and results from thousands of seminar participants and their direct reports not theories. Managers will improve employee performance and develop far more collaborative and productive work relationships with their employees using these skills. Author Ross Blake is a senior level trainer a consultant and speaker. For over 20 years through seminars coaching and consulting projects hes helped thousands of team leaders supervisors managers HR professionals and business owners improve their feedback and communication skills in order to improve employee performance and manageremployee work relationships. His clients include Fortune 500 and small to midsize organizations. Supervisors and managers in all types of workplaces can learn how to turn negative performance and behaviors at the time they occur into positive winwin outcomes with these simple straightforward and easytolearn skills.Linda Hepp Human Resources Manager (Retired) Alcoa Inc. If only Id had this book 20 years ago! It would have saved me and my employees countless hours of debilitating counterproductive stress.Ken Weber President Weber Asset Managementshow more