Description
Facet Publishing How to Give Your Users the LIS Services They Want(Paperback) by Sheila Pantry and Peter Griffiths
With the challenges of a constantly changing job market, shifting information-seeking behaviour and a vast array of resources continually being produced, library and information services need to constantly keep one step, or more, ahead of their users. This text helps in understanding users of the services - the what, why, where, when, how and who.