Description
Elsevier Interaction Design For Complex Problem Solving by Barbara Mirel
Software for complex problem solving can dazzle people with advanced features and alluring visuals, but when actually put to use it often disappoints and even frustrates users. This software rarely follows the user's own work methods, nor does it give people the degree of control and choice that they truly need.This book presents a groundbreaking approach to interaction design for complex problem solving applications. The author uses her vast field experience to present a new way of looking at the whole process, and treats complex problem solving software and web applications as a distinct class with its own set of usefulness demands and design criteria. This approach highlights integrated interactions rather than discrete actions, clearly defines what makes problem solving complex, and explores strategies for analyzing, modeling, and designing for exploratory inquiries. PrefaceIntroductionPart One - Understanding the Work1 What Makes Complex Problem Solving Complex?2 Usefulness: Focusing on Inquiry Patterns, Task Landscapes, and Core Activities3 Filling in the Gaps: Integrating Usefulness Into User-Centered DesignPart Two - Solving Problems in Technical, Social, and Co-emergent Systems4 Keeping the System Up and Running5 Getting IT Right6 Criteria, Constraints, and Choices for Optimizing the Mix7 Examining Design Strategies and Choices for Optimizing the Mix8 Decision-Making in Complex Socio-Technical Systems of Patient Care9 Designing for Usefulness Across CasesPart Three - Thinking Strategically10 Next Steps: Politics and Positioning of UsefulnessAppendix A