Description
Facet Publishing Know it All, Find it Fast An A-Z Source Guide for the Enquiry Desk(Paperback) by Bob Duckett, Peter Walker, and Christinea Donnelly
Answering queries from users is one of the most important services undertaken by library and information staff. Yet it is also one of the most difficult, least understood subjects. This guide offers useful tips, warns of potential pitfalls, and spotlights typical queries and how to tackle them.