Description
Taylor & Francis Lean Higher Education Increasing The Value And Performance Of University Processes Second Edition 2Nd Edition by William K. Balzer
In an environment of diminishing resources, growing enrollment, and increasing expectations of accountability, Lean Higher Education: Increasing the Value and Performance of University Processes, Second Edition provides the understanding and the tools required to return education to the consumers it was designed to serve - the students. It supplies a unifying framework for implementing and sustaining a Lean Higher Education (LHE) transformation at any institution, regardless of size or mission. Using straightforward language, relevant examples, and step-by-step guidelines for introducing Lean interventions, this authoritative resource explains how to involve stakeholders in the delivery of quality every step of the way. The author details a flexible series of steps to help ensure stakeholders understand all critical work processes. He presents a wealth of empirical evidence that highlights successful applications of Lean concepts at major universities and provides proven methods for uncovering and eliminating activities that overburden staff yet contribute little or no added value to stakeholders. Complete with standardized methods for correctly diagnosing workplace problems and implementing appropriate solutions, this valuable reference arms you with the understanding and the tools to effectively balance the needs of all stakeholders. By implementing the Lean practices covered in these pages, your school will be better positioned to provide higher quality education, at reduced costs, with efficient processes that instill pride, maximize value, and respect the long-term interests of your students, faculty, and staff. This second edition contains a substantial update with expanded material and reflects the significant growth of LHE practices in colleges and universities worldwide. Because of advances in best practices, as well as some modest research-based evidence, this second edition includes many enhancements that provide particular value to LHE practitioners and higher education (HE) leaders.Since the initial publication of Lean Higher Education in 2010, the challenges of cost and affordability, competition for students and faculty, and calls for efficiency and accountability have only continued to grow, requiring colleges and universities to pursue more radical and transformative change to ensure their success. This new edition provides a model for change based on more than 50 years of application in business and industry and almost 20 years in HE. It provides the information and evidence demanded by HE leadership to understand and embrace LHE as well as best practices processes and tools for implementing LHE in targeted areas or institution-wide. This book provides a conceptual framework for redesigning any university process, such as admitting students, paying a bill, hiring faculty, or processing a donor gift, in a way that delights the beneficiary of that process, respects the employees who support the process, and reduce the cost of the process. The Case for Lean Higher EducationThe Need for Change in Higher EducationImplementing Improvements and Change in Higher EducationLean Principles and Practices: An Approach to Organization-wide Change and ImprovementLean Higher Education: The Application of Lean Principles and Practices in Higher EducationThe Potential of LHELean Higher Education in Practice: An Overview and Case StudyHigher Education - Falling Short of the MarkLean Higher Education (LHE)An Example of the Application of LHE: The Freshman Move-in Process"Proof of Concept:" Examples of the Successful Application of LHEUniversity of Central OklahomaUniversity of IowaUniversity of New OrleansBowling Green State UniversityUniversity of ScrantonRensselaer Polytechnic InstituteGetting Started: The Successful Launch of LHELHE: University-wide versus Local ImplementationInstitutional Readiness for LHE: The Importance of Workplace Climate and Leadership PracticesCreating Structure to Support LHESelecting an LHE InitiativeOrganizing LHE Project TeamsWhat Do They Really Want? Identifying What the Beneficiaries of Higher Education Value and ExpectThe Beneficiary Defines Value; The University Delivers ValueListening to the Beneficiaries of Higher Education: What Do They Value and Expect?Establish Metrics for Assessing What Beneficiaries Value and ExpectFinal Thoughts: Higher Education as a Monastery or MarketPreparing Visual Maps for a Comprehensive Understanding of University ProcessesPreparing a Current State Visual MapCreating a Visual Map: The Approval Process for New CoursesEliminating Waste and Improving FlowIdentifying Waste in University ProcessesEliminating Waste from University ProcessesImproving Flow in University ProcessesImplementing LHE Solutions and Sustaining ImprovementsIdentifying and Implementing LHE SolutionsSustaining the Gain: Institutionalizing the New ProcessThe Approval Process for New Courses: Identifying, Gaining, and Sustaining Support for LHE InitiativesRealizing the Promise of LHE: Current Challenges, Future Directions, and Next StepsChallenges to the Broader Adoption of LHEOpportunities for the Broader Adoption of LHENext Steps