Description
Amacom Management Training Tool Kit 35 Exercises To Prepare Managers For The Challenges They Face Every Day by Alan Clardy
Most people learn best through experience, which is why new managers often feel ill-equipped to resolve the frustrations, setbacks, conflicts, and concerns of the people on their team. The Management Training Tool Kit includes all the essential tools to help you face even the most advanced leadership challenges and avoid embarrassing blunders. Psychology professor Alan Clardy supplies thirty-five real-life case studies that explore the important lessons learned by other experienced professionals, including how to troubleshoot plummeting morale, interpersonal conflict, decreased productivity, disruptive employees, sexual harassment claims, and more. With probing discussion questions that help pinpoint core issues, practical solutions that can be used to resolve problems, role-playing analysis exercises that bring the case studies to life, and an inventory to help you assess your unique management style, you'll gain the skills needed to guide your team through trials and on to success. New managers tossed to the front lines with absolutely no experience are bound to make some mistakes. But The Management Training Tool Kit will help leaders adeptly overcome any obstacle. Contents Acknowledgments Using the Cases in This Book Case Report Worksheet Analyzing a Case: A General Strategy Case Analysis Guidelines Worksheet Case Issues Index The 35 Case Studies 1 How Come They Make More Than I Do? 2 "She's a Smart Enough Broad" 3 Improving Performance in Business Services 4 "Looney Tunes on Parade": Part 1-Getting Started on the Right (or Left?) Foot 5 "Looney Tunes on Parade": Part 2-Kicking into Gear 6 "Looney Tunes on Parade": Part 3-A Time for Action 7 Mary Corey 8 Shipping and Receiving 9 They Came from Docu-Max 10 He's Just Not the Same 11 Special Checking Is Handed a Loss 12 Beverly Comes Full Circle 13 It Was Really So Simple 14 Pain in Claims 15 Don't Let Her Get Behind You 16 Kathy's Temper 17 Forgetting Claims 18 Answering the Phone 19 Good News, Bad News: Part 1-The $15.00 Mistake 20 Good News, Bad News: Part 2-Judy, Judy, Judy 21 Good News, Bad News: Part 3-The Storm Breaks 22 Conflict in Customer Service 23 Don't Let an Old Flame Die 24 The Contradiction of Business 25 Problems Behind the Counter 26 Wanted: Good Secretary 27 Another Staff Meeting 28 The Case-in-Case Analysis 29 A "No" in the Field 30 Buddy Jefferson 31 A Wet Pain in the Neck 32 "Well, Excuuuse Me!" 33 The "B" Is Back 34 Who's Telling the Truth? 35 A Leadership Challenge Appendixes A Managerial/Supervisory Pre-Training Planning Sheet B The Management Style Inventory C Self-Inventory of Managerial Responsibilities Index199