Description
John Wiley Professional Management Of Housekeeping Operations by Thomas J.A. Jones
Management of a housekeeping operation entails scheduling staff, deliveries, services and maintenance, budget analysis, cost-controls and compliance with regulations. A well-run housekeeping department is integral to the success of any lodging operation. This revision of a well-regarded introductory textbook includes expanded coverage of leadership and training issues, providing a number of case studies, and presenting additional reference material through a support website confirming its usefulness as a management text._x000D_ _x000D_Preface.Acknowledgments.PART ONE: THE HOUSEKEEPING PROFESSION AND THE PRINCIPLES OF MANAGEMENT.1. The Executive Housekeeper and Scientific Management.PART TWO: PLANNING, ORGANIZING, AND STAFFING THE NEW ORGANIZATION.2. Conceptual Planning.3. Planning to Schedule Workers: A Major Advantage of Housekeeper Team Staffing.4. Material Planning: Administration of Equipment and Supplies.5. Material Planning: Floors, Walls, and Windows.6. Material Planning: Supplies and Equipment.7. Material Planning: Bedding, Linens, and Uniforms.8. Staffing for Housekeeping Operations.9. Operational Planning.PART THREE: DIRECTING AND CONTROLLING ONGOING HOUSEKEEPING OPERATIONS.10 The Hotel Housekeeping Daily Routine of Department Management.11. Hotel Housekeeping Subroutines.PART FOUR: SPECIAL TOPICS: SWIMMING POOL OPERATIONS AND MANAGEMENT, HOUSEKEEPING IN OTHER VENUES, SAFEGUARDING OF ASSETS, IN-HOUSE LAUNDRIES, AND THE FULL CIRCLE OF MANAGEMENT.12. Swimming Pool Operations and Management.13. Housekeeping in Other Venues.14. The Safeguarding of Assets: Concerns for Safety and Security in Housekeeping Operations.15. The Laundry: Toward an Understanding of Basic Engineering and Operational Considerations.16. The Full Circle of Management.Appendix A: The Americans with Disabilities Act (ADA).Appendix B: Job Descriptions.Appendix C: Hotel Employee Handbook.Appendix D: Ballys Casino Resort Housekeeping Department Rules and Regulations.Appendix E: Ozone in the Laundry.Appendix F: What If (Publication).Appendix G: Excerpts from InterContinental Hotels Group Loss Prevention Manual.Appendix H: The Personal Plan.Appendix I: Microfiber Technology.Appendix J: Pro-Team Articles.Appendix K: National Trade Publications Articles.Glossary.Index._x000D_